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Privacy Policy

Introduction

Welcome to Complete Health Solutions & Services (CHSS), we are committed to making quality healthcare accessible and affordable for everyone. Our goal is to bridge the gap between essential medical services and the communities that need them most, ensuring a healthier and happier society through innovative solutions. Complete Health Solutions & Services (CHSS) is owned and operated by CHSS. We are committed to safeguarding your privacy and ensuring that your personal information is protected in compliance with the Information Technology Act, 2000, and other applicable laws of India. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your information when you visit our website or make a purchase from us. By using our site, you agree to the terms outlined in this policy.

At Complete Health Solutions & Services (CHSS), we understand the importance of your privacy and are dedicated to maintaining your trust. This policy is designed to help you understand what information we collect, how we use it, and the measures we take to protect it. Please take a moment to read through this policy carefully. If you have any questions or concerns, feel free to contact us.

Information We Collect

At Complete Health Solutions & Services (CHSS), we collect information to provide you with the best possible service and to improve your experience. The information we collect can be categorized into personal and non-personal information.

  1. Personal Information:

    • Name: Helps us personalize your experience and verify your CHSS membership.

    • Email Address: Used to share important updates about your membership, healthcare services, appointment reminders, and exclusive member offers.

    • Phone Number: Allows us to reach you for appointment confirmations, health service coordination, and urgent care communication.

    • Address: Required for accurate service coverage, delivery of physical membership materials, and location-specific healthcare support.

    • Age: Helps us recommend age-appropriate healthcare services and wellness programs tailored to your needs.

    • Aadhaar Card Number: Collected strictly for identity verification and secure registration to your CHSS membership. This helps us ensure services are accurately linked to the right individual.

  2. Non-Personal Information:

    • Browsing Data:

      1. IP Address: To identify your device and provide a secure browsing experience.

      2. Pages Visited: To understand which pages are most useful to you and improve our website content.

      3. Time and Date of Visit: To analyze peak usage times and ensure website availability and performance.

  3. Cookies and Tracking Technologies:

    • Cookies:

      We use cookies to collect non-personal information and enhance your browsing experience. Cookies help us understand how you interact with our website, allowing us to personalize your experience and improve our services.

  4. Third-Party Analytics:

    • Analytics Services:

      We may use third-party analytics services to collect information about your use of our website. These services help us understand website traffic and usage patterns, enabling us to improve our offerings.

  5. Information from Other Sources

    • Additional Information:

      We may receive information about you from other sources, such as social media platforms, if you choose to connect your account with us through such platforms.

By understanding the types of information we collect, we can provide better services and ensure a seamless and secure shopping experience at Complete Health Solutions & Services (CHSS). If you have any questions or concerns about the information we collect, please contact us.

How We Use Your Information

At Complete Health Solutions & Services (CHSS), we use the information we collect to provide you with a seamless and personalized shopping experience. Here is a detailed explanation of how we utilize your information:

  1. To Process Orders

    • Communication:

      We send you emails to confirm your membership, notify you of its status, and etc.

  2. To Improve Our Services

    • Website Optimization:

      By analyzing your browsing data, we enhance our website's performance, design, and functionality to provide a better user experience.

  3. For Security and Compliance

    • Fraud Prevention:

      We use your information to detect and prevent fraudulent transactions and other illegal activities, ensuring a secure shopping environment.

    • Legal Obligations:

      We may use your information to comply with legal requirements, such as tax regulations, and to respond to lawful requests from public authorities.

  4. For Communication

    • Marketing and Promotions:

      We use your email address to send you promotional materials, special offers, and updates. You can opt-out of these communications at any time.

    • Customer Support:

      Your contact information is used to respond to your inquiries, provide assistance, and resolve any issues you may have with your order or our services.

  5. For Security and Compliance

    • Fraud Prevention:

      We use your information to detect and prevent fraudulent transactions and other illegal activities, ensuring a secure shopping environment.

    • Legal Obligations:

      We may use your information to comply with legal requirements, such as tax regulations, and to respond to lawful requests from public authorities.

  6. Personalization

    • Customized Experience:

      We use your browsing and purchase history to personalize your shopping experience, recommending products that may be of interest to you.

  7. Data Analytics

    • Performance Monitoring:

      Analyzing non-personal information helps us monitor website performance, understand customer behavior, and make data-driven decisions to enhance our services.

  8. Sharing with Third-Party Service Providers

    • Service Providers:

      We share your information with trusted third-party service providers who assist us with payment processing, order fulfillment, email delivery, and other essential services. These providers are contractually obligated to protect your information and use it solely for the services they provide.

By understanding how we use your information, you can be assured that Complete Health Solutions & Services (CHSS) is committed to protecting your privacy while providing you with exceptional service. If you have any questions or concerns about how your information is used, please contact us.

How We Share Your Information

At Complete Health Solutions & Services (CHSS), we respect your privacy and are committed to protecting your personal information. We share your information only as described below and with appropriate safeguards in place.

  1. With Service Providers

    • Marketing Services:

      We may share your contact information with third-party marketing services to send promotional emails and offers. You can opt-out of these communications at any time.

    • IT and Infrastructure Services:

      We share your information with IT and infrastructure service providers who help us maintain and improve our website, ensuring a seamless user experience.

  2. For Legal Reasons

    • Compliance with Laws:

      We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as law enforcement agencies or regulatory bodies.

    • Legal Proceedings:

      We may share your information to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. This includes enforcing our terms and conditions and pursuing available legal remedies.

  3. In Business Transfers

    • Mergers and Acquisitions:

      In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

  4. With Your Consent

    • Authorized Sharing:

      We may share your information with third parties when you provide explicit consent for us to do so. This could include partnerships, co-marketing activities, or other initiatives that you agree to participate in.

  5. Aggregated and Anonymized Data

    • Research and Analysis:

      We may share aggregated and anonymized data that cannot be used to identify you personally. This information is used for research, analysis, and business development purposes to improve our services and offerings.

  6. Third-Party Links

    • External Websites:

      Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

By understanding how we share your information, you can be assured that Complete Health Solutions & Services (CHSS) takes your privacy seriously and implements appropriate measures to protect your personal data. If you have any questions or concerns about how your information is shared, please contact us.

Security of Your Information

At Complete Health Solutions & Services (CHSS), we prioritize the security of your personal information and employ robust measures to safeguard it in compliance with the latest Indian laws and industry standards.

  1. Data Protection Framework

    • Information Technology Act, 2000:

      We adhere to the Information Technology Act, 2000, and its rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which mandate the implementation of reasonable security practices to protect personal data.

    • Personal Data Protection Bill, 2023:

      We are committed to aligning our practices with the provisions of the Personal Data Protection Bill, 2023, which emphasizes data protection, user consent, and transparency in data processing. This includes providing you with clear information about how your data is used and ensuring your rights to access, correct, and delete your data.

  2. Security Measures

    • Encryption:

      We use advanced encryption technologies to protect your personal and payment information during transmission. This ensures that your data is secure while being sent between your device and our servers.

    • Secure Servers:

      Our website and databases are hosted on secure servers with state-of-the-art security protocols. We use firewalls, intrusion detection systems, and regular security updates to protect against unauthorized access and cyber threats.

    • Access Controls:

      Access to your personal information is restricted to authorized personnel only. We implement strict access controls and regularly review permissions to ensure that only those who need to access your data for legitimate purposes can do so.

    • Data Minimization:

      We collect and retain only the information necessary to provide our services. Unnecessary or outdated data is securely deleted or anonymized to reduce the risk of exposure.

  3. Data Breach Notification

    • Incident Response:

      In the unlikely event of a data breach, we have a comprehensive incident response plan in place to quickly address and mitigate any potential impact. We will notify you promptly if your personal information is affected, as required by law.

    • Regulatory Compliance:

      We will also notify relevant regulatory authorities of any data breaches in accordance with legal requirements and industry best practices.

  4. Regular Audits and Reviews

    • Security Audits:

      We conduct regular security audits and vulnerability assessments to identify and address potential risks. These audits help us continuously improve our security measures and ensure compliance with current regulations.

    • Policy Updates:

      Our security policies and procedures are reviewed and updated regularly to adapt to evolving threats and changes in legislation.

  5. User Responsibility

    • Account Security:

      While we take extensive measures to protect your information, you also play a role in safeguarding your account. We recommend using strong passwords, avoiding sharing your login credentials, and reporting any suspicious activity immediately.

By implementing these comprehensive security measures, Complete Health Solutions & Services (CHSS) is committed to protecting your personal information and ensuring a safe and secure experience. If you have any questions or concerns about our security practices, please contact us.

Your Rights

At Complete Health Solutions & Services (CHSS), we value your rights regarding your personal information and are committed to ensuring that you can exercise these rights effectively. Under the latest Indian laws, including the Personal Data Protection Bill, 2023, you have the following rights:

  1. Right to Access

    • Access to Information:

      You have the right to request access to the personal information we hold about you. This includes details about how we use your data and with whom we share it.

    • Request Process:

      To access your information, please contact us using the contact details provided. We will respond to your request within the timeframe specified by law.

  2. Right to Correction

    • Data Accuracy:

      If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or updating of your data.

    • Request Process:

      You can update your information by contacting us. We will make the necessary corrections and notify you once the changes have been made.

  3. Right to Deletion

    • Data Erasure:

      You have the right to request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected, if you withdraw your consent, or if you object to the processing of your data.

    • Request Process:

      To request deletion, please contact us with details of the information you wish to be deleted. We will review your request and respond in accordance with legal requirements.

  4. Right to Restriction

    • Processing Restrictions:

      You have the right to request a restriction on the processing of your personal information in certain circumstances, such as when you contest the accuracy of your data or object to its processing.

    • Request Process:

      Contact us to request a restriction on processing. We will assess your request and inform you of any changes to the processing of your information.

  5. Right to Data Portability

    • Data Transfer:

      You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transfer it to another data controller if technically feasible.

    • Request Process:

      To exercise this right, contact us with details of the information you wish to transfer. We will provide the data in the requested format.

  6. Right to Object

    • Processing Objections:

      You have the right to object to the processing of your personal information based on legitimate interests, direct marketing purposes, or if processing is based on consent.

    • Request Process:

      Contact us to raise an objection. We will review your concerns and cease processing your data for the specified purposes if applicable.

  7. Right to Withdraw Consent

    • Consent Withdrawal:

      If we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the legality of processing based on consent before its withdrawal.

    • Request Process:

      To withdraw consent, contact us with your request. We will update our records and cease processing your data accordingly.

  8. Right to Lodge a Complaint

    • Regulatory Complaints:

      If you believe that your rights have been violated or that our processing of your personal information does not comply with applicable laws, you have the right to lodge a complaint with the relevant data protection authority.

    • Contact Information:

      For concerns related to your personal information, please contact us first. If you are not satisfied with our response, you can approach the appropriate regulatory authority.

We are committed to respecting and protecting your rights. If you have any questions or wish to exercise any of these rights, please contact us using the details provided.

Cookies

At Complete Health Solutions & Services (CHSS), we use cookies to enhance your browsing experience and provide you with a more personalized service. This section explains what cookies are, how we use them, and how you can manage them.

  1. What Are Cookies?

    Cookies are small text files that are placed on your device when you visit a website. They help the website remember your preferences, track your activity, and improve your overall browsing experience. Cookies can be either session cookies (which expire when you close your browser) or persistent cookies (which remain on your device for a set period or until you delete them).

  2. How We Use Cookies

    • Essential Cookies:

      Functionality: These cookies are necessary for the website to function correctly and provide you with essential services, such as logging in and maintaining session information.

    • Performance Cookies:

      Analytics: We use cookies to collect information about how you interact with our website, such as which pages you visit and how long you stay. This helps us analyze website performance and improve our content and services.

    • Functional Cookies:

      Personalization: These cookies allow us to remember your preferences and settings, such as language choices or login details, to provide a more customized experience on your next visit.

    • Functional Cookies:

      Targeted Advertising: We may use cookies to deliver relevant advertisements based on your interests and browsing history. These cookies help us measure the effectiveness of our advertising campaigns.

  3. How We Use Cookies

    • Essential Cookies:

      Functionality: These cookies are necessary for the website to function correctly and provide you with essential services, such as logging in and maintaining session information.

    • Performance Cookies:

      Analytics: We use cookies to collect information about how you interact with our website, such as which pages you visit and how long you stay. This helps us analyze website performance and improve our content and services.

    • Functional Cookies:

      Personalization: These cookies allow us to remember your preferences and settings, such as language choices or login details, to provide a more customized experience on your next visit.

    • Advertising Cookies:

      Targeted Advertising: We may use cookies to deliver relevant advertisements based on your interests and browsing history. These cookies help us measure the effectiveness of our advertising campaigns.

  4. Managing Cookies

    • Browser Settings:

      Most web browsers allow you to manage your cookie preferences. You can set your browser to block cookies, delete existing cookies, or notify you when cookies are being set. Please refer to your browser’s help documentation for instructions on managing cookies.

    • Opting Out:

      We use You can opt out of targeted advertising cookies by visiting industry opt-out platforms such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).

    • Impact of Blocking Cookies:

      Blocking or deleting cookies may affect the functionality of our website and your ability to access certain features. However, you can still browse our site even if some cookies are blocked.

  5. Cookie Policies:

    • We encourage you to review the cookie policies of any third-party services you interact with to understand their data practices.

  6. Changes to Our Cookie Policy

    • Updates:

      We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated policy will take effect immediately.

    • Notification:

      We will notify you of significant changes to our Cookie Policy by posting a notice on our website or via email, if applicable.

By using our website, you consent to our use of cookies in accordance with this policy. If you have any questions or concerns about our use of cookies, please contact us.

Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience and to enhance your experience. However, we do not control these external sites and are not responsible for their content or privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit. Any interaction you have with these sites is subject to their own terms and policies. If you have any concerns about these third parties, please contact them directly.

Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any modifications will be posted on this page with an updated effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after changes have been made constitutes your acceptance of the updated policy. If you have any questions or concerns about the changes, please contact us.

Contact Information

For any questions, concerns, or feedback regarding these Terms and Conditions or any other aspect of our services, please reach out to us using the following contact information:

Customer Support Team

  • Email: chss.services@gmail.com

  • Phone/Whatsapp: +91-79994-71922

  • Address: Main Road, Dagli Complex, Opp. Mukti Morcha, Birgaon, Raipur, Chhattisgarh, Bharat.
    City Office: 42 2nd Samvet Shikhar Complex, Rajbandha Maidan, Raipur ( C.G.)

We are committed to providing excellent customer service and will respond to your inquiries as promptly as possible. Thank you for choosing Complete Health Solutions & Services (CHSS).